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Dream Jackpot » Privacy Policy

Dream Jackpot Privacy Policy

Last Revised: July 22nd, 2022

At Dream Jackpot, we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gambling services (the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy, along with our Cookie Policy and any other referenced documents. If you do not agree with these terms, please do not use our Services.

INTRODUCTION

  1. Its own in-house brands (referred to as “In-House Brands”), and
  2. Third-party brands, including dream-jackpot.com, and their respective affiliates (referred to as “White Label Brands”).

The Group is deeply committed to protecting the privacy of its users (“Users,” “you,” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Information, as well as your rights regarding your data.

By accessing or using our Services, you agree to this Privacy Policy, along with our Cookie Policy and other referenced documents. If you do not agree, please do not use our Services.

THE GROUP

The Group operates the Services through various platforms, including:

  • Internet websites
  • Downloadable applications and software (e.g., mobile apps, desktop software)
  • Non-downloadable online applications (e.g., flash or HTML5 applications)
  • Facebook applications
  • White Label Brands

WHAT INFORMATION WE COLLECT?

We collect two types of information:

1. Personal Information

This is information that can identify you, either directly or indirectly. It includes:

  • Registration details: Name, email address, gender, date of birth, physical address, ID number, phone number, occupation, etc.
  • Government-issued ID: Required for identity verification in certain cases.
  • Payment information: Debit card numbers, bank account details, etc.
  • Voluntary information: Details you provide voluntarily, such as chat messages or responses to communications.
  • Device information: Unique identifiers (e.g., UDID, IMEI, MAC address), IP address, geo-location data, etc.
  • Telephone calls: Recorded for customer support, training, or security purposes.
  • Social networks: Information from social media accounts (e.g., name, profile picture, friends list) when you register or connect your account.
  • Feedback and testimonials: Reviews or testimonials you provide, which may be displayed publicly.
  • Third-party information: Data from credit agencies, fraud prevention services, or other sources.

2. Non-Personal Information

This is information that cannot identify you, such as:

  • Technical information: Browser type, operating system, screen resolution, etc.
  • Gameplay information: Deposits, bets, session duration, high scores, etc.
  • Device and connection information: Data about your device and connection for security purposes.
  • Analytics information: Usage data, log files, user activity, etc.
  • Anonymous information: Aggregated or de-identified data used for research or advertising.

MINORS

Our Services are not intended for individuals under the age of 18 or the legal age of consent in your jurisdiction. If we discover that a minor has provided Personal Information, we will delete it. If you believe a minor has shared information with us, please contact us immediately.

CONDITIONS FOR PROCESSING PERSONAL INFORMATION

We process your Personal Information based on:

  1. Contractual necessity: To fulfill our obligations under the User Agreement.
  2. Legal obligations: To comply with gambling regulations, AML, and KYC requirements.
  3. Legitimate interests: For fraud prevention, network security, and improving our Services.
  4. Consent: Where required, we will obtain your consent for specific processing activities.

Special categories of Personal Information (e.g., racial or ethnic origin) are processed only when necessary for legal or regulatory purposes, such as fraud prevention or safeguarding economic well-being.

HOW WE USE COLLECTED INFORMATION?

We use your Personal Information to:

  • Set up and manage your account.
  • Provide and operate the Services.
  • Communicate with you about updates and offers.
  • Market our Services and serve advertisements.
  • Display user testimonials and reviews.
  • Conduct analytics and improve our Services.
  • Support and troubleshoot the Services.
  • Ensure responsible gaming.
  • Detect and prevent fraudulent or illegal activity.
  • Comply with legal and regulatory requirements.

MARKETING

We may use your Personal Information to send you promotional materials about our Services, products, or those of our affiliates and partners. You can opt out of marketing communications at any time by contacting us.

WITH WHOM WE SHARE INFORMATION?

We share Personal Information with:

  • White Label Brands and their service providers.
  • Companies within the Group.
  • Subcontractors and third-party service providers (e.g., cloud computing, fraud prevention).
  • Payment processors and banks.
  • Licensing authorities and regulatory bodies.
  • Potential purchasers or investors in the event of a corporate transaction.

We share information for purposes such as:

  • Storing data on our behalf.
  • Processing payments and deposits.
  • Detecting and preventing fraud.
  • Delivering targeted advertising.
  • Complying with legal obligations.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred outside the European Union. We ensure adequate safeguards are in place, such as contractual clauses, to protect your data.

THIRD-PARTY TRACKING TECHNOLOGIES

We use cookies and similar technologies to collect information about your use of our Services. These technologies help us enhance navigation, improve performance, and deliver personalized content.

THIRD-PARTY SERVICES

Our Services may include links to third-party websites or applications. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

RETENTION OF PERSONAL INFORMATION

We retain your Personal Information as long as your account is active and for additional periods to comply with legal obligations or for legitimate interests, such as fraud prevention.

YOUR RIGHTS

You have the right to:

  • Access or delete your Personal Information.
  • Correct or update your information.
  • Restrict or stop further use of your data.
  • Receive your data in a machine-readable format.

To exercise these rights, contact us at [email protected].

HOW WE SECURE YOUR INFORMATION

We implement industry-standard measures to protect your data, including encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee absolute protection.

CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. Significant changes will be communicated through the Services or via email. Your continued use of the Services after changes constitutes acceptance of the updated policy.

COOKIE POLICY

When you use our Services, we and third parties use cookies and similar technologies to collect information about your online behavior. These technologies help us enhance your experience, improve performance, and deliver tailored content.

Types of Cookies:

  1. Strictly Necessary: Essential for using the Services.
  2. Functionality: Remember your preferences and settings.
  3. Performance: Collect usage data for analytics.
  4. Marketing: Deliver targeted ads and measure campaign effectiveness.
  5. Social Media: Enable interactions with social media features.

Managing Cookies:
You can control cookies through your browser settings or by using third-party opt-out tools. However, disabling cookies may affect the functionality of the Services.