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Dream Jackpot » Responsible Gaming

Dream Jackpot Responsible Gaming

At dream-jackpot.com (“we,” “us,” or “our”), we are dedicated to fostering a Responsible Gaming environment. We take the issue of responsible gaming seriously and strive to offer a safe and enjoyable experience for all our players. We encourage you to gamble responsibly and ensure that your betting experience remains positive. In collaboration with regulators and gambling organizations, we provide a variety of tools and controls to help you manage your gaming activity responsibly.

While we are committed to offering these tools, we recognize that some players may intentionally avoid using them. If you or someone you know is struggling with gambling, we strongly recommend seeking guidance from organizations like BeGambleAware®.

Although most people gamble responsibly, gambling can become problematic for some. Below, we outline guidelines and instructions to help you monitor your own gambling or that of a family member or friend to ensure it does not become an issue.

Protection of Minors

Gambling is strictly prohibited for individuals under the age of 18. It is illegal for minors to participate in gambling activities, open an account, or play on our website. Dreamjackpot casino is not designed to attract children or adolescents, and we actively work to prevent minors from accessing our services.

To help protect minors from underage gambling, we recommend the following measures:

  • Supervise children when they are using computers or smart devices to prevent access to gambling websites or apps.
  • Set up passwords for all gambling-related programs.
  • Educate children about the illegality and potential harm of underage gambling.
  • Keep personal details (e.g., usernames, passwords, and deposit methods) confidential.
  • Limit internet access and monitor the content children access on mobile devices.
  • Use parental control tools such as:
    • Net Nanny: A multi-device content filtering software.
    • Gamlock
    • Betfilter

Preventing and Managing Compulsive Gambling

While gambling is a form of entertainment for most, a small percentage of individuals may develop problematic behaviors. We take this issue seriously and have implemented several measures to help prevent and manage compulsive gambling:

  1. Employee Training: Our support team is trained to recognize signs of problem gambling and underage gambling and to take appropriate action.
  2. Self-Exclusion Program: Players can easily restrict or block their access to our site.
  3. Deposit Limits: Players can set a maximum deposit amount.
  4. Marketing Opt-Out: Upon request, we will stop sending promotional materials.
  5. Transaction History: Players can access their deposit history and betting/casino game history through the ‘My Account’ section.
  6. Extended History: Full 12-month history is available upon contacting support.

We urge players to remember the following:

  • Gambling is a form of entertainment, not a way to make money or pay off debts.
  • Results are based on chance, and there is no guaranteed way to win.
  • Gambling should be a personal choice, and the primary goal should be enjoyment.
  • Always understand the rules of the games before playing.
  • Be aware of the time and money spent gambling.
  • Avoid chasing losses, as this can lead to further disappointment.
  • Do not gamble under the influence of alcohol or other substances.

Is My Gambling Problematic?

If you are unsure whether your gambling or that of a friend or family member is problematic, consider the following questions:

  • Do you neglect responsibilities (e.g., work, school) to gamble?
  • Do you use gambling to escape from everyday problems?
  • Do you feel despair when you run out of money to gamble?
  • Do you often try to win back losses?
  • Have you lied or stolen to fund gambling or pay gambling debts?
  • Do you hide the amount of time or money spent gambling?
  • Do you spend money intended for other purposes on gambling?
  • Has gambling caused you to accumulate debt?
  • Have others criticized your gambling habits?
  • Do you prioritize gambling over family, friends, or hobbies?
  • Do you feel the urge to gamble more after arguments or disappointments?
  • Does gambling make you feel depressed or suicidal?

The more “yes” answers, the more likely it is that gambling has become a problem. For support, refer to the “How Can I Get Further Help?” section.

How Can I Restrict My Account?

To help you stay in control of your gaming, we offer the following tools:

  1. Deposit Limits:
    • Set daily, weekly, or monthly deposit limits via the ‘My Account’ section.
    • Net Deposit Limit: Based on the difference between deposits and withdrawals within a set timeframe.
    • Limits are based on GMT and can be adjusted after a 24-hour cooling-off period for increases.
  2. Play Limits:
    • Set daily, weekly, or monthly limits on the amount wagered or lost.
  3. Time Out:
    • Temporarily suspend your account for 24 hours, 1 week, 1 month, or 6 weeks.
  4. Self-Exclusion:
    • Exclude yourself from the site for 6 months, 1 year, 2 years, or 5 years.
    • During self-exclusion, your account will be closed, and any funds will be refunded.
    • You can extend the exclusion period or register with GAMSTOP to exclude yourself from all UK-licensed gambling sites.
  5. Reality Check:
    • Receive reminders about your playtime and spending at intervals of 1 hour, 1.5 hours, or 2 hours.
    • Adjust the frequency via the ‘Reality Check’ section in ‘My Account.’
  6. Session Time Limits:
    • Set a limit on the duration of your gaming sessions by contacting support.
  7. Autoplay Limits:
    • Set win or loss limits for Autoplay rounds, with a maximum of 100 rounds per session.

How Can I Get Further Help?

If you or someone you know is struggling with gambling, we recommend contacting the following organizations for professional support:

  • Gambling Therapy Helpline
  • Gamblers Anonymous
  • Helping Hand/IGC
  • GAMSTOP

You can also use software like Cyber Patrol to block access to gambling websites.

BetBlocker

BetBlocker is a free tool that helps you manage your gaming responsibly. It offers several blocking options:

  • Crisis Response: A continuous block activated after significant losses.
  • Harm Minimization: Scheduled blocking periods.
  • Parental Controls: Password-protected blocks for parents to restrict access.